Refund policy
Returns and Refunds
Cedora® is a registered trademark of Agene Pty Ltd (ACN 673 154 811), an Australian registered company (View trademark details).
- If your item has a major fault (for example, it is unsafe, not fit for purpose, or significantly different from what you ordered), you may choose a refund or replacement.
- If your item has a minor fault, we will offer a fair remedy. This may include a repair, replacement part, discount, or refund, depending on the circumstances.
We understand that sometimes a piece may not suit your space or look different from what you expected online. While we are not required by law to accept change of mind returns, Cedora® offers this as a goodwill promise.
Return window
30 days from delivery.
Full refund eligibility
Items must be unused, unassembled, and returned with original packaging materials.
Packaging requirement
Returns cannot be accepted if the product cannot be safely repacked, protected, and securely sealed for return transport.
Packaging does not need to be brand new, but it must adequately protect the product during return.
Assembled items
Assembled items can still be returned within 30 days. A 20% handling and refurbishment fee will apply.
Return pickup and freight
One free pickup within 30 days.
Flat AUD $100 return pickup fee. Cedora® covers remaining freight costs.
Approved return handling
Once approved, Cedora® will propose a pickup or drop off timeframe. Please be available, or notify us in advance to reschedule.
Cedora® allows up to 14 days to facilitate approved returns. Repeated unavailability or non response may result in withdrawal of approval.
Exclusions
- Custom made or modified products.
- Clearance, ex display, floor stock, or as is items.
- Items showing misuse, damage, neglect, or poor repackaging.
Please note
- Assembly service fees are non refundable.
- Returns after assembly follow Change of Mind terms, including the 20% fee.
- Failure to retain packaging may result in declined returns or repackaging fees.
- Refunds are processed after inspection of returned items.
Please open and inspect all items within 24 hours of receipt. If items are not checked within this timeframe, Cedora® may be unable to accept liability for damage incurred during transit.
How to claim damaged or faulty items
If you notice any damage or faults, please email our Customer Care team at care@cedora.com.au as soon as possible, including the details below.
1. Photos of the issue
Clear close ups and wide shots, showing the affected area.
2. Photos of packaging
Include cartons, protective materials, labels, and any visible impact marks.
3. Your order number
Include your order number in the email subject or first line.
4. Short description
Tell us what happened and when you noticed it.
What happens next
Once we receive your report, we will assess the situation and offer a suitable resolution. This may include a replacement, repair, or refund depending on the circumstances and in line with Australian Consumer Law. Your satisfaction is our priority, and our team is here to help make things right.
Transit damage
- Please check your items upon delivery.
- Any damage from transit should be reported as soon as possible. Earlier reporting helps with transport assessments.
Manufacturing faults
- Minor manufacturing issues can be reported within 14 days of delivery.
- Remedies may include a replacement part, a repair, a discount, or a full replacement or refund for major faults.
Cancellations before dispatch
If your order is cancelled before it leaves our warehouse, your refund will be processed within 7 business days of your cancellation request.
Refund timing after a return
Once the item is received and inspected by our team, your refund will be processed within 5 business days.
Refund method
Refunds are issued back to your original payment method used at checkout.
Bank processing times
Please allow an additional 3 to 5 business days for your financial institution to release the funds into your account.
