Privacy Rights (Australia & New Zealand)
Manage your personal information with confidence
If you are located in Australia or New Zealand, you may have rights in relation to your personal information under applicable privacy laws. Use the options below to request access, correction, deletion, or to update your privacy choices.
Access or download my data
You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.
New Zealand: we will respond as soon as reasonably practicable and generally within 20 working days unless an extension is permitted by law.
Australia: we will respond within a reasonable period.
Correct my information
If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.
Delete my data or close my account
You may request deletion of your account and personal information. We will process your request where possible, subject to legal, operational, fraud prevention, and record keeping requirements.
We may retain certain information where required by law, including tax, payment, fraud prevention, and transaction records. Where applicable, we will take reasonable steps to destroy or de identify personal information once it is no longer needed.
Your privacy choices
Depending on your location, you may be able to opt out of certain data uses, withdraw consent for tracking, or adjust cookie related preferences.
Direct marketing and preferences
You can ask us to stop using your personal information for direct marketing at any time. You can also unsubscribe using the unsubscribe link in our emails or contact our Customer Care team for assistance.